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Frequently asked questions

Find answers to frequently asked questions about our services. Frequently Asked Questions help answer our customers' needs faster and more appropriately.

Subscription plans

Do you offer a subscription to your customers?

For all our business and private customers, we offer three subscription plans that bring savings of up to 20%. You can opt for an offer that guarantees cleaning for the next 6, 12, or 24 months, depending on your needs.

How are vouchers used?
Is there a possibility to change the subscription plan?
How do I cancell my subsription?
When will you receive a voucher?
How many hours of cleaning should I subscribe to?
Can there be a change in plan prices?

Payment

Is VAT included in the price?
The company Blistavi dom d.o.o. is in the VAT system. Accordingly, the amount of 25% VAT needs to be added to the calculated price of delivered services. If you book a post-construction cleaning service a domestic tax-transfer (reverse charge) will apply.
What payment methods do you accept?
When do I pay for the service?
How do you issue an invoice?
How do you charge a service when multiple employees work?
Does the price include a tip?

Cleaning services

Do you clean in locations like the island of Pag?
Blistavi dom delivers its services in the area of ​​the City of Zadar, Zadar County and partly in the area of ​​Lika-Senj County. The island of Pag belongs to our current locations where do we provide our services. With business expansion, in the future we want to enable the use of our cleaning services and clients from the wider Dalmatian area.
Do you offer a post-construction cleaning service?
Do you clean business offices?
Do you clean in the afternoon?
How big is your cleaning team?
What kind of equipment does your cleaning service include?
Is there a possibility to order your services on weekends?

Villas and apartments

How do you promote an apartment or a villa?
In addition to manage profiles on selected web advertisers, our team of young and motivated marketing professionals ensures the visibility of your facility on social media. With creative campaigns and modern advertising, we attract reviews to your Facebook and Instagram profiles. In addition, we create Google ads for you, newsletters and respond to emails.
What does the apartment and villa management service include?
Do you manage reservations for a tourist facility?
How many cleaners are needed to clean a villa?
Will the villa be clean by the time new guests arrive?
How and when can I report bookings?
What is the price for cleaning a villa?
What does the price of cleaning depend on?

Pool maintenance

How do you clean and maintain swimming pools?
We clean the pools with robotic equipment, using all the necessary means and chemicals that brings your pool to its original shine. In our service packages you can choose pool maintenance, which includes water maintenance chemicals. We regularly check the PH value of water and, if necessary, add special products to ensure its quality.
How often should you wash the pool?
Do you provide a pool cleaning service?
What are the pool maintenance prices?

Handyman

Who provides the handyman service ?
We are able to provide you with the handyman service through our sister companies Shema Bau and e-Power. The companies specialize in construction, electrical installations and perform all other workarounds in your household.
What does your handyman service include?
Do you provide emergency services?

Complaints

How do you deal with customer dissatisfaction?
In case that our team does not perform the agreed services in your home or business office, you have every right to file a complaint. If your dissatisfaction is found to be justified, Blistavi dom will compensate the damage at its own expense.
Kako se podnose prigovori?
Until when can an complaint be filed?

Damage insurance

Are you insured against damage?
Blistavi dom d.o.o. is insured against its own liability in the insurance company Euroherc osiguranje d.d.
What if something gets damaged in my home?

Equipment and products

Who provides the equipment and cleaning supplies?
Cleaning products and all necessary cleaning equipment are always provided by  Blistavi dom. The price of a working hour per employee including equipment and cleaning products is 80 kuna. It is possible that more employees come to your location, to make the work done quicker.
What cleaning products do you use?
Do you use eco friendly cleaning products?
Do you sell eco friendly cleaning products?

Media

Want to write a story about us?
If you are interested in publishing an article about us and our business, please contact us. If you have any questions regarding our business, please contact our public relations specialist. Ivana Čolak Public Relations Coordinator E: [email protected] M: +385 (0) 95 533 3786